Shipping policy

Shipping Policy

Last updated: July 29, 2026

Thanks for shopping with Whisker & Flow! Here's everything you need to know about how your order gets to you.

Where We Ship

We currently ship to all 50 US states. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

Shipping Cost

Shipping is free on every order. No minimums, no surprises at checkout.

Processing Time

Orders are processed and dispatched within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking as soon as it ships.

Delivery Time

Standard delivery takes 5–14 business days after dispatch. Most orders arrive within 7–12 business days. During peak periods (holidays, major sales) delivery can occasionally take a few days longer.

Please note delivery estimates are just that — estimates. Occasional carrier delays are outside our control, but if your order is running late, we'll always make it right (see below).

Tracking Your Order

Every order ships with tracking. You'll receive your tracking number by email once your order dispatches, and you can follow your package's journey at any time through the tracking link. If you haven't received tracking within 4 business days of ordering, check your spam folder first, then email us at whiskersupport@gmail.com.

Order Changes & Address Errors

Need to change your shipping address or cancel? Email whiskersupport@gmail.com as soon as possible — we can update or cancel any order before it ships, usually within 24 hours of purchase. Please double-check your address at checkout: we can't redirect a package once it's in transit, and orders shipped to an incorrectly entered address may not be refundable (though we'll always do our best to help).

Late, Lost, or Stuck Orders

We stand behind every delivery:

If your tracking hasn't updated in more than 10 days, contact us and we'll investigate immediately.
If your order hasn't arrived within 30 days of purchase, we'll send a free replacement or issue a full refund — your choice.

You will never be left paying for an order that didn't arrive.

Split Shipments

If you order multiple items, they may occasionally ship separately and arrive on different days. You'll receive tracking for each package, and you're never charged extra for split shipments.

Damaged on Arrival

If your order arrives damaged, don't ship it back — email whiskersupport@gmail.com within 30 days with your order number and a photo, and we'll send a free replacement or full refund per our Return & Refund Policy.